The Art of Communication

The art of communication has been a vital topic throughout the history of mankind. Of course this art to a considerable extent depends on the timing in history, the cultural background, the position in a society, the level of education, the profession or industry, the age group involved, etc.

It is very obvious that the rules for communication were very much different in ancient China, in medieval Europe or perhaps ancient Egypt. In each time and place the rules of communication vary depending on the personal background of the people involved. Communication patterns are very subtle systems and violating these systems creates uneasiness, estrangement or perhaps offense, it may make you an outcast, stranger or intruder, although lots of the people involved will not be able to put their finger on the "why".

At the courts in Europe it was unspoken etiquette at a time that a foreign guest had to be treated according to his rules. There is a story, that a glamorous member of oriental nobility was a guest at a dinner of the Royals in Austria. Part of the served dishes was roast chicken and all of a sudden the noble guest started throwing the bones with his hand behind his back. The other guests froze, yet within a split second the emperor himself started to fling the chicken bones behind his back - a gesture in honor of his guest who should not be made ashamed.

In our days the art of communication seems to have been lost in a way or at least people tend to think so. Yet when you start looking closer it becomes very obvious that communication still is a major factor in determining success or failure. Most people will agree that in diplomacy this is recognized. Some are even aware of the fact that it is a major factor in business behavior. Here again the rules are pretty clear when it comes to hierarchy structures and the rules of common courtesy.

However, let's look at the world of Network Marketing - MLM. Network marketing is a business of people joining people, that is, interaction between people is THE factor in this industry. It surprises me again and again, that education is not a general must for this industry - at least for those who want to achieve success.

Most people don't consider communication a topic which requires education, yet some people do.

Watching what is going on you see quickly that it is those who accept the necessity for education who are the top earners in this business.

So what is this education all about: first of all you surely know the 3 monkeys - one covering the mouth, one covering the ears and one covering the eyes - an ancient symbol! It signifies that listening, speaking and looking at something is important and attached with know-how. Common sense should tell us that we have 2 ears and only one mouth - an indication that we have to listen twice as much as we speak and we have to listen to what is being said and not what we think is being said! Next we have to look with intent (2 eyes) at what we learned, to in the end give a well tempered reply (1 mouth). And this is only a small percentage of what is required. There are different types of people who need to be dealt with in different ways and of course well proven routines as to how to give a conversation/communication direction.

Internet Fax Vs Computer Fax

In the beginning, there was only the facsimile machines. When the PC (computer) gained wide acceptance by the masses, fax softwares were created and computer fax was born. Then came cyberspace, which brought along one of its offsprings - Internet fax For small and big businesses who are looking for greater faxing functionalities beyond what traditional fax machines could provide, which should they choose? Computer fax or internet fax?

Computer fax as its name suggests, is actually just any ordinary computer which has a fax software installed. This enables the computer to double as a virtual fax machine which can receive and send faxes - all from the hard disk. This means machine maintenance, paper jams problems, purchasing of fax papers, and misplaced fax become a thing of the past. To make it work, a phone line and a modem is needed.

In general, computer fax is sufficient for businesses which is basically localised in nature, meaning only operating within a certain town or city. It is also the best option if the firm's customers are still dependent on the legacy fax machines and have yet to embrace online technology

Modern Mobile

HTC Touch Diamond features a 3.2 megapixel auto-focus camera will help you capture the perfect moment in style and with a massive 4GB of internal storage you can keep all the files you need. The integrated ultra-sensitive GPS will help you find your destination as quickly and efficiently as a dedicated satellite navigation unit.HTC Touch Diamond is having a 3.15 MP. It has 4 GB user available memory,192 MB DDR SDRAM, 256 MB ROM,Qualcomm MSM7201A 528 Mhz processor.

HTC-Touch-Diamond-Black Dimensions are 102 x 51 x 11.5 mm and Weight is 110 g. It supports GPRS,EDGE,3G,Wi-Fi ,Bluetooth v2.0 with A2DP and miniUSB. You can download favourite music, videos,games and photos. 3.2 megapixel auto-focus camera will help you capture the perfect moment in style and with a massive 4GB of internal storage you can keep all the files you need.A 3.2 megapixel auto-focus camera will help you capture the perfect moment in style and with a massive 4GB of internal storage you can keep all the files you need.

The integrated ultra-sensitive GPS will help you find your destination as quickly and efficiently as a dedicated satellite navigation unit. The hardware material is just getting better from the previous HTC Touch Diamond. If the Diamond comes up with 528 MHz processor and 256 MB ROM than Touch Pro will goes up beyond the same processor yet a 512 MB ROM. This one will double its performance though.

Bookmark Free Reverse Phone Directories

Free reverse phone directories are handy every time we need to search for numbers that are not registered in our phone books. We resort to using these directories to satisfy our curiosity of determining the people behind the anonymous calls. Although not as reliable as the paid service, free directories of reverse phone number searching prove to be more accessible because you do not need to prepare your credit card or any other payment method for the service you are going to use.

One way of making your search of free reverse phone directories faster is to bookmark them. When we say bookmark, it means we create some sort of shortcut for faster access to a certain website. This way, when the said website is accessed again, you will no longer need to type in the URL. There is more than one way of bookmarking websites. One way is by accessing your Favorites menu of your browser. Menus are usually defaulted on top of the browser page, so you will see the Favorite menu somewhere on top. The moment you find the Favorites menu, drop it down or click it to show what is inside the Favorites menu. Click "Add to Favorites" and save the website by typing its name and choosing which folder you would want the website to be stored.

Another way of bookmarking free reverse phone directories is by clicking the Favorites icon. Just like the Favorites menu, the Favorites icon is also situated on top of the browser page just above the space where you type in URLs and just below the menus of your browser. After clicking the Favorites icon, it will create a little division to the left of your browser's page and it will show a little directory of folders where you can store the website. The manner in saving the website is just like the procedure that you do when saving using the Favorites menu, you name the bookmark then you select a folder where to save the website.

As soon as you are done bookmarking directories of free reverse search of phone numbers, all you need to do, should you access these sites in the future, is just go to your Favorites. It does not matter if you go to the Favorites menu or Favorites icon because it takes you to the same path anyway. Once you are there, you can then click your bookmark. And in just seconds, it will take you to your saved free reverse phone directories.

Call Centre

A call centre or call center (see spelling differences) is a centralized office used for the purpose of receiving and transmitting a large volume of requests by telephone. A call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outgoing calls for telemarketing, clientele, and debt collection are also made. In addition to a call centre, collective handling of letters, faxes, and e-mails at one location is known as a contact centre.

A call centre is often operated through an extensive open workspace for call centre agents, with work stations that include a computer for each agent, a telephone set/headset connected to a telecom switch, and one or more supervisor stations. It can be independently operated or networked with additional centres, often linked to a corporate computer network, including mainframes, microcomputers and LANs. Increasingly, the voice and data pathways into the centre are linked through a set of new technologies called computer telephony integration (CTI).

Most major businesses use call centres to interact with their customers. Examples include utility companies, mail order catalogue firms, and customer support for computer hardware and software. Some businesses even service internal functions through call centres. Examples of this include help desks and sales support.

A call centre can be seen from an operational point of view as a queueing network. The simplest call centre, consisting of a single type of customers and statistically-identical servers, can be viewed as a single-queue. Queueing theory is a branch of mathematics in which models of such queueing systems have been developed. These models, in turn, are used to support work force planning and management, for example by helping answer the following common staffing-question: given a service-level, as determined by management, what is the least number of telephone agents that is required to achieve it. (

Queueing models also provide qualitative insight, for example identifying the circumstances under which economies of scale prevail, namely that a single large call centre is more effective at answering calls than several (distributed) smaller ones; or that cross-selling is beneficial; or that a call centre should be quality-driven or efficiency-driven or, most likely, both Quality and Efficiency Driven (abbreviated to QED). Recently, queueing models have also been used for planning and operating skills-based-routing of calls within a call centre, which entails the analysis of systems with multi-type customers and multi-skilled agents.

Call centre operations have been supported by mathematical models beyond queueing, with operations research, which considers a wide range of optimisation problems, being very relevant. For example, for forecasting of calls, for determining shift-structures, and even for analysing customers' impatience while waiting to be served by an agent.