1. Sidle. People are more likely to like each other, remember more of what they discuss, and agree when they "sidle," standing or sitting side by side, rather than facing each other.
Two women or a man and a woman are more likely to face each other. They literally "face off". Two men instinctively sidle. Siddling brings people "in sync." Walking and talking gets you further connected. The best time to resolve issues is while walking together to the meeting, not when you are in the meeting, sitting across from each other.
2. Look for the underlying issue. When you are arguing for more than ten minutes, you are probably not discussing the real conflict and are thus unlikely to get it resolved in the discussion. Look for the underlying issue. Read Robert Bromson's Dealing With Difficult People for ideas about how to recognize difficult behaviors and ways to respond to them.
3. Detect lying earlier. When lying, most people can put an innocent expression on their face when you ask them a question about the topic, yet few (except pathological liars) get the right timing or duration of that expression. Ignore the expression itself when they respond but note whether they appear to put it on too soon or too late and if the duration of the expression seems off. Here your instincts will often guide you to knowing their truthfulness.
4. Come back to your scents. Since smell is the most directly emotional sense, bypassing much of the brain's thinking process, consider how to introduce positively natural and uplifting scents into your environment as your own "sane self-indulgence." A naturally scented environment refreshs people, so they feel uplifted. That's why outlets as diverse as the Rainforest Cafe, Sahara Vegas Casino, Disney/Epcot Home of the Future and San Francisco Aquarium have created natural "signature scents" to avoid allergic reactions while refreshing those they serve.
5. Be vividly specific. A specific detail or example proves a general conclusion, not the reverse. A vivid, specific detail is memorable, while a general statement is less credible and easily forgotten. Ironically, most adult conversation and advertising is general. Children are more likely to be vividly specific and thus more memorable. vivid as "cobalt blue."
6. Be "plainly clear." Avoid wearing patterned clothing or other detail on your clothing, especially on the upper half of the body, because it will shorten the attention span of the person with whom you are speaking.
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Saturday, March 1, 2008
Six Ways to Get Along Better
Posted by Shiv Prasad at 11:41 AM
Labels: Audio, Communication, Creativity, Internet, Small Business, Technology
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